Index > Canceling your Wizz-it website

 

We hope it never comes to this but if you no longer want your wizz-it website then this is the place to cancel it.

Unfortunately we can not hold your domain names unless you have a website with us so if you have got domain names with us and want to keep them, it is recommended to have found other ISPs to transfer them to before closing your account with us, otherwise we will let the domains expire.

Please note: All email addresses associated with a domain will stop working once you have cancelled that domain.
Please note: Unfortunately we cannot refund any amount already paid to wizz-it.com as stated in our Terms and Conditions. If you have a domain with us all email addresses associated with that domain will stop working once you have cancelled your account.

To cancel your Wizz-it website:

  1. Click on the my account tab along the top row of the wizz-it control panel page.
  2. Select 'Close account' from the menu.
  3. For each domain name you have with us, select whether you would like to move the domain to another company or if you want the let the domain name expire.
  4. If the domain name is a .co.uk/.org.uk/.me.uk domain and you would like to transfer it to another company then you will then be asked to enter the IPS tag of the new company. Contact the company if you do not know what their IPS tag is. We will change the IPS tag of the checked domain names listed below to their new IPS tag so the company can then complete the transfer process.
  5. If the domain name is a .com/.net/.org domain and you would like to transfer it to another company then we will unlock the checked domain names listed below and send you an authorisation code so your new ISP can begin the transfer.
  6. Next select when you would like the cancellation & transfers to take place, either immediately or on a particular date. Please use the [dd/mm/yyyy] format when entering the date.
  7. You will then be asked to enter an email address that we will be able to contact you on. This is because the email address associated with the domains you are canceling may not work for a few days during the transfer process (or not work at all if the domain is expiring). Therefore please enter an email address that is not associated with any of domains in this transaction.
  8. Press the Submit button at the bottom of the page. Once you have done this we will carry out the transfers on the domain and cancel your recurring payment either immediately or on the date requested.